If you wish to cancel your order, please email us (firstname.lastname@example.org) and we will see what we can do for you. Unfortunately if we have already begun making your order you cannot cancel.
At My Pupper we want you to be 100% satisfied, but as our products are custom made to each order, we can only refund damaged goods. Faulty merchandise may be returned for a full refund, exchange of purchase or replacement product. If your order arrives and you notice you ordered the incorrect size, unfortunately we cannot provide a refund or swap - so please double check your sizing!
For faulty items - You must contact us within 2 days of delivery and ship the item back to us within 14 days.