Shipping policy


Shipping


Time before your order will be shipped:

Please allow between 1-3 working days for your order to be packaged and taken to the post office.



Shipping Costs & Time:

Australia:

Standard Tracked: $9.99
Express Tracked: $11.99
Free Shipping on orders over $150
1–7 business days for arrival


New Zealand:

Standard tracked: $11.99
Standard tracked + signature: 13.99
Express tracked: $16.99
3-15 business days for arrival


International:

Standard Tracked: $16.99
Standard tracked + signature: $19.99
Express Tracked: $26.99–$39.99
3–30 business days for arrival


For an accurate shipping cost based on your location, add items to your cart and address details before checking out with your payment details.



Customs Fee:

Rarely, an International Package may be held by customs which then produces a customs fee - we do not take any responsibility for this payment and it is up to the customer to pay this fee


Lost/Stolen Items:

Please email us with your order number and any photos you may have if you have received an empty parcel. If you have not received your parcel after the above time frame, please email us to follow up at doggos@mypupper.com.au